Due to the current situation we're all in, online orders will experience delays as our fulfilment teams obey stay at home mandates. We are doing our best to get out orders as fast as possible while making sure our team is safe and avoiding any risk to their health.
Whilst orders are still being shipped out, we must follow strict social distancing protocols and that will slow down our operations for a few weeks. The health and safety of our employees and their families is our number one priority. Moreover, there is a decrease in passenger & freight flights and backlogs at customs which may add on to the delivery time of your order. We hope to back up to normal speed and fulfilment when these mandates have been lifted.
At this time, we are doing our best to mitigate this matter by shipping our orders via a faster, direct-line shipping method, which may result in a small delay in you receiving your order tracking information.
In the meantime, please feel free to reach out to our customer service team at email@example.com or in the contact form below if you have questions regarding the status of your order. If you would like to cancel and receive a full refund due to these delays, we understand and will process it after you send in the request. Please include your order number in your email request and allow 2-3 business days for response.
Small businesses such as ours have been impacted severely and we are doing our best to adapt and support our employees and customers as well as service your online orders and customer service inquiries as safe and as fast as we can. Please feel free to continue shopping during this time! We appreciate all the support you're able to give.
Thank you and stay safe!